WARRANTY for DEFECTS
Lotus Belle offers a limited warranty for components of products as described below which are found to be faulty for up to one year from the date that you receive the products.
All components of the tent or related product are covered by this warranty against manufacturing defects. We would normally ask you to provide online photos of the problem. If we agree to replace or repair the problem components, we will supply replacement components as soon as we are able to do so (we may need to source these from a manufacturer) and pay reasonable charges for the repair or installing the replacement part if that is required to fix the problem. If the problem is very serious we may arrange to have a replacement product issued at our discretion. We may require faulty goods to be returned to us for inspection, at our cost.
The warranty does not cover damage done by inappropriate or unlawful use of the product as described in Section 11 (“Responsible use of Lotus Belle Tents and related products”) and Section 12 (“ If our Products are used by Members of the Public”) set out below. The warranty may not apply if the product has been altered or modified in a way which might affect the performance of original components. This limited warranty is provided by Lotus Belle Tents UK Limited of 1 St Anne’s Terrace, St Anne’s, Bristol, BS4 4DY, United Kingdom. In the event of any need to contact us about this warranty, please email us at info@lotusbelle.co.uk. UK laws require all of the above information about a limited warranty offered by a seller of products to be disclosed to potential buyers and to be written in plain language. We have endeavoured to provide all information which may be required by law and which a prospective buyer might reasonably need in these terms and conditions and elsewhere on this website. Please contact us by email should you have any additional questions.
RETURNS and REFUNDS POLICY
All sales are final. Unless there is a serious defect in the product or significant damage in transit we do not offer Returns and Refunds. (Refer sections 6.d and 7 above for our policies on damage in transit and defective products.) We hope you will appreciate that our tents are large, heavy products not amenable to returns and as such we do not accept returns unless there is very good reason to do so. If you decide after ordering or receiving the product that you do not want it and wish to dispose of it, then it is your responsibility to find a buyer or another recipient for the product. If for any reason we owe you a refund, we will notify you via e-mail of your refund. You can expect a refund in the same form of payment originally used for purchase within approximately 3 weeks of receiving our email, or if products are to be returned to us, within 3 weeks of us receiving the returned product. We are not obliged to refund any part of any item that has been opened and/ or used.
REFUND OF DEPOSITS DUE TO DELAYS
A full refund of a deposit will only be made if Lotus Belle fails to deliver an item within the timescale quoted at the time of the order. No deposit refunds will be offered under any other circumstances. If a factory shipment to our fulfilment centre is delayed, we may ask you to accept a later delivery from us, but that is your choice. If you do not agree to a later delivery, we will refund your deposit in full.
RESPONSIBLE USE OF LOTUS BELLE TENTS and RELATED PRODUCTS
Because we have no control over how our tents and other products are used, we cannot be held responsible for injuries to users or damages to the tents in use such as caused by adverse weather (including high winds and flooding) or by unwanted animals, wildlife or other pests entering a tent or by acts of God. Users need to exercise care in selecting a camp site and in using the product. In relation to weather damage, Lotus Belle cannot be held responsible for injury to users or damage to our tents or their contents for tents left up in inappropriate weather conditions such as high winds or in low lying areas subject to potential flooding or by falling trees or power lines. Please heed weather warnings. Lotus Belle tents are made from quality materials and our experience is that a properly erected Lotus Belle tent can withstand a range of weather conditions. However, we cannot offer guidance on that because it depends on factors such as how well our instructions were followed in erecting the tent, how well the tent pegs were hammered to the ground, how soft the ground was at the time and how sheltered the site was at the time. Use of appliances in tents such as stoves or other cooking or heating devices: Please note that use if stoves or other appliances are operated within the tents, that is completely at the users own risk. Lotus Belle cannot be held liable or responsible for any injury or damage caused by the operating of any fuel or electrical appliances within the tent or nearby. Contact your local regulator for applicable fire rules and safety recommendations. Similarly we cannot be responsible for any accident or personal injury to users of our tents. Users should take their own reasonable precautions given the nature of these products as would be taken by a prudent user, for example to avoid tripping on tent guy ropes.
IF OUR PRODUCTS ARE USED BY MEMBERS OF THE PUBLIC
If our products are used for hire to the public, for other commercial purposes, for hospitality or for any other purpose by person who was not the buyer of the products and you find a fault which causes you to issue refunds to your own customers, or paying damages to other people due to injury or any other reason, Lotus Belle will not be responsible for reimbursing those losses. Likewise, should you experience damage to reputation or loss of business through product fault or any other reason, Lotus Belle shall not be held responsible for any costs incurred or profits lost. In certain circumstances, entirely at our discretion, we may offer to replace products or make a refund – the maximum amount refunded will not exceed the price paid by you. Lotus Belle shall not accept responsibility for injuries caused through improper use of our products – it is your responsibility to pitch correctly, check parts regularly, and check weather reports for the event you are attending. If our products are to be used by members of the public, you should have your own public liability insurance to cover all eventualities.
Read our full Terms & Conditions
