SHIPPING
Unless otherwise stated, surface (not air) shipping costs from our fulfilment centre in Bristol will be charged in addition to the price of the products. Shipping costs will vary according to the delivery address, weight and size of the products ordered, and the method of shipping preferred by the buyer. Our shipping companies will generally be well known carriers selected for cost and service quality. Their charges are passed directly on to our customers. We use standard delivery unless you ask for an urgent delivery.
Orders will normally be dispatched within 2-5 business days of being ordered. We will send you by email the estimated time of arrival (ETA) and tracking details from the carrier as soon as products are dispatched, but we cannot guarantee ETA or tracking details as the accuracy of these is in the hands of the carrier. Sometimes shipments are delayed in transit despite best endeavours by all parties.
We also ship to most overseas countries. Just contact us for a quote. Orders for offshore addresses may be sourced from authorised Lotus Belle distributors in those overseas countries if that means quicker delivery and lower shipping and related costs for you. We will inform you if we intend that your order for an overseas country is to be handled by a Lotus Belle company outside the UK. If we do not have a distributor in the destination country, we can arrange freight but separate arrangements may need to be made by you for clearing the shipment through customs in that country or you agree to meet those costs. Lotus Belle will not normally be responsible for import duties or other charges in the destination country. For further shipping information please see our ‘Shipping’ page.
Your tent will arrive in two boxes which each contain a canvas holdall within a nylon travel bag – this bag serves only as packaging and is not a part of your purchase. It is possible that these will be damaged in transit, we do not replace or repair this outer packaging. The canvas bag within your larger transit bag is for keeping although 99 x out of 100 the nylon bag arrives intact and can be useful.
DAMAGE IN TRANSIT
If you take delivery of a Lotus Belle package and the contents have been damaged in transit, you should notify Lotus Belle immediately by email. We will offer/ issue a full refund once the package is returned to us for inspection, including the normal cost of return shipment. Alternatively, we can pay for repairs if the damage is minor and we agree to handle it that way.
WARRANTY for DEFECTS
Lotus Belle offers a limited warranty for components of products as described below which are found to be faulty for up to one year from the date that you receive the products.
All components of the tent or related product are covered by this warranty against manufacturing defects. We would normally ask you to provide online photos of the problem. If we agree to replace or repair the problem components, we will supply replacement components as soon as we are able to do so (we may need to source these from a manufacturer) and pay reasonable charges for the repair or installing the replacement part if that is required to fix the problem. If the problem is very serious we may arrange to have a replacement product issued at our discretion. We may require faulty goods to be returned to us for inspection, at our cost.
The warranty does not cover damage done by inappropriate or unlawful use of the product as described in Section 11 (“Responsible use of Lotus Belle Tents and related products”) and Section 12 (“ If our Products are used by Members of the Public”) set out below. The warranty may not apply if the product has been altered or modified in a way which might affect the performance of original components. This limited warranty is provided by Lotus Belle Tents UK Limited of 1 St Anne’s Terrace, St Anne’s, Bristol, BS4 4DY, United Kingdom. In the event of any need to contact us about this warranty, please email us at info@lotusbelle.co.uk. UK laws require all of the above information about a limited warranty offered by a seller of products to be disclosed to potential buyers and to be written in plain language. We have endeavoured to provide all information which may be required by law and which a prospective buyer might reasonably need in these terms and conditions and elsewhere on this website. Please contact us by email should you have any additional questions.
RETURNS and REFUNDS POLICY
All sales are final. Unless there is a serious defect in the product or significant damage in transit we do not offer Returns and Refunds. (Refer sections 6.d and 7 above for our policies on damage in transit and defective products.) We hope you will appreciate that our tents are large, heavy products not amenable to returns and as such we do not accept returns unless there is very good reason to do so. If you decide after ordering or receiving the product that you do not want it and wish to dispose of it, then it is your responsibility to find a buyer or another recipient for the product. If for any reason we owe you a refund, we will notify you via e-mail of your refund. You can expect a refund in the same form of payment originally used for purchase within approximately 3 weeks of receiving our email, or if products are to be returned to us, within 3 weeks of us receiving the returned product. We are not obliged to refund any part of any item that has been opened and/ or used.
REFUND OF DEPOSITS DUE TO DELAYS
A full refund of a deposit will only be made if Lotus Belle fails to deliver an item within the timescale quoted at the time of the order. No deposit refunds will be offered under any other circumstances. If a factory shipment to our fulfilment centre is delayed, we may ask you to accept a later delivery from us, but that is your choice. If you do not agree to a later delivery, we will refund your deposit in full.
Find out more about our Refunds Policy
Read our full Terms & Conditions
